Refund policy
At FurryFit.shop, customer satisfaction is important to us. We want you to feel confident when purchasing pet apparel from our store. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.
1. 30-Day Return Period
We offer free returns within 30 days of delivery.
To be eligible for a return, your request must generally be submitted within 30 days from the date the order is confirmed as delivered.
Items should be returned in substantially the same condition in which they were received. Unless the item arrived defective, damaged, incorrect, or otherwise not as ordered, returned merchandise should be:
- Unworn and unused beyond what is reasonably necessary to inspect or determine fit.
- Clean and free from excessive pet hair, stains, odors, or damage.
- Returned with original tags, labels, and packaging where reasonably possible.
- Accompanied by proof of purchase or sufficient order information.
Because our products include pet apparel, we reserve the right to decline returns of items that show substantial signs of use, washing, alteration, contamination, or damage caused after delivery, subject to applicable consumer protection laws.
2. Free Returns
Eligible returns are provided free of charge. Customers should contact us before returning an item so our support team can provide the appropriate return instructions.
Please do not send products to our business address without first receiving return instructions. The appropriate return destination may vary depending on the product, order, or fulfillment location.
3. How to Request a Return
To begin a return, contact:
Email: support@FurryFit.shop
Please provide your order number, the item you wish to return, the reason for the return, and any relevant photographs if the product is damaged, defective, or incorrect.
Our customer support team will review the request and provide further instructions.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, materially different from what you ordered, or the wrong product, contact us as soon as reasonably possible.
Photographs of the product, packaging, shipping label, or damaged area may be requested so that we can evaluate and resolve the issue.
Where appropriate, we may offer a replacement, refund, or another remedy consistent with applicable law.
5. Sizing and Fit
We encourage customers to review available size information before purchasing pet apparel. Pet sizes and body proportions can vary considerably between breeds and individual animals.
If an eligible item does not fit, you may request a return within the 30-day return period, subject to the conditions described in this policy.
6. Non-Returnable Items
Certain products may not qualify for return where permitted by applicable law, including:
- Items damaged through misuse or improper care.
- Items that have been materially altered after delivery.
- Items returned after the applicable return period.
- Products that cannot reasonably be resold for hygiene reasons after substantial use.
This provision does not limit any rights you may have regarding defective or non-conforming goods under applicable consumer law.
7. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after issuance depend on your bank, card issuer, or payment provider.
8. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee that cancellation or modification will be possible after an order has entered processing or fulfillment.
9. Contact
For questions concerning returns or refunds:
FurryFit.shop
55 Rue de Paris, Dollard-des-Ormeaux, QC H9B 3C8, Canada
Email: support@FurryFit.shop
Phone: (613) 556-0330